Refund and Return Policy
Last updated: 2 August 2026
Order processing and delivery
Orders are generally processed within 24 hours after payment and any required order checks have been completed. Estimated delivery after processing is:
- Airmail: 2–3 weeks.
- Express courier: 8–12 business days, where available.
These are estimates and delays may occur because of customs, carriers, weather, public holidays, destination restrictions, or events outside our reasonable control.
Damaged or incorrect products
If you receive a damaged, defective, or incorrect product, contact us promptly and provide your order number and supporting photographs where appropriate. After review, we may offer an eligible customer a replacement or refund in accordance with applicable law.
Orders that have not arrived
Please contact us within six weeks of the dispatch date if an order has not arrived. We will investigate with the carrier before confirming whether a replacement or refund is available.
Cancellations and returns
Contact us as soon as possible if you wish to cancel. Cancellation may not be possible after an order has entered processing or has been dispatched. For health and safety reasons, some healthcare products cannot be returned after dispatch or delivery. This policy does not limit rights that cannot legally be excluded.
To make a request, email info@healthyrxs.com or use our contact form. Include your order number, but never send full card details or passwords.