Shipping Policy
Last updated: 2 August 2026
Orders are generally processed within 24 hours after payment and any required order checks have been completed. Processing time is separate from delivery time.
Delivery options and estimates
- Airmail: estimated delivery in 2–3 weeks. Flat rate: US$16.
- Express courier: estimated delivery in 8–12 business days. Flat rate: US$28. This option is not available for every destination.
Delivery dates are estimates, not guarantees. Customs processing, carrier disruption, weather, public holidays, incomplete address details, or destination restrictions may cause delays.
Customers are responsible for providing a complete and accurate delivery address. Once an order has been dispatched, an address change may not be possible. A signature or identification may be required by the carrier.
Customs and import requirements
Customers are responsible for checking whether products may lawfully be imported into their destination and for any applicable taxes, duties, fees, permits, or prescriptions. We do not guarantee customs clearance or exemption from charges, and customs declarations will not be described misleadingly.
Damaged, incorrect, or missing orders
If an order arrives damaged or incorrect, contact us promptly with the order number and supporting photographs where appropriate. If an order has not arrived, contact us within six weeks of dispatch so that we can investigate with the carrier. Depending on the investigation and applicable law, an eligible claim may result in replacement or refund.
For safety reasons, some healthcare products cannot be returned after dispatch or delivery. This does not limit rights that cannot legally be excluded, including rights relating to damaged, defective, or incorrectly supplied goods.
Contact: info@healthyrxs.com or our contact form.